Privacy Policy & Terms of Use

Security and privacy policy

The protection of privacy, personal information and data of all those who visit the website of "BiancoEnero" hereinafter "Company" is our priority, so you can enjoy all our services with maximum security. As part of this ongoing effort, we will explain the nature and manner of processing of the data we handle, as well as your rights to it, so that you can then make use of our services.

Please read these terms and the relevant Company Privacy Policy carefully. In any case, the personal data we collect and process is relevant and appropriate to the fulfillment of our obligations to the users of our Company website (such as potential candidates or active customers, consumers and visitors of our website). By using our website and the relevant statement of consent, you unconditionally accept the practices described herein. 

I. What is your personal data.

Your personal data includes any information on paper or electronic means that refers to you, the individuals who use this website and that may lead, either directly or in combination with others, to your unique identification or identification as a natural person. This category includes indications such as your name, VAT number, physical and e-mail addresses.

Indicatively such information is your name, address, telephone number etc. The processing of personal data is any act or series of operations carried out with or without the use of automated means in personal data or in personal data sets such as the collection, the registration or organization the structure, storage, adaptation, alteration, retrieval, retrieval of information or use; par. 1 & 2 of the General Data Protection Regulation).

II. What personal data do we collect?

We process and protect your personal data in accordance with the law, when you contact us, buy directly or online our products, when you fill out the order form, the contact form, the form for registration in the newsletter, the form for creating a customer account, when you do use of the live chat service and information or services related to any other activity of the Company.

III.Legal processing.

The Company will use your information for the following lawful processing purposes [Article 6 of the GPA], as the case may be, with your express consent that you have the right to revoke it at any time or for the performance of a contract or pre-contractual relationship with you, namely:

to manage your calls for information in order to complete your requests, purchases and orders,

to answer your requests and questions regarding our products, and

to analyze our website traffic and improve your experience, as well as to provide you with information about products, services, special offers and promotions.

The website gives the right to users / visitors to delete their personal data, to correct or update their personal data or to revoke their registration or consent at any time, sending a relevant request request via email to the email:

IV. What are the principles of collection and processing.

This privacy policy is intended to inform you of the terms of collection, processing and transmission of your personal data that we may collect. Our Company applies the principles of personal data processing of GKPD 2016/679. Our Company protects and secures your rights, as they are specified in the Greek legislation [information, access, correction, deletion, processing restriction, portability, objection and non-automated decision-making based on profile]. The above applies without any discrimination and applies to all the processing we perform and all the services we provide as a Company. 

V. What are the ways of collecting your personal data.

The Company collects your personal data by accepting the terms of use of each of our services, as follows:

when you call our numbers, when you email us or fill out an application / contact form / order.

when contacting our store, either for purchases or for expressions of opinion, complaints or comments.

when you send us the postal address of issue or dispatch of invoice or receipt, as well as home delivery details of your order.   

when you voluntarily subscribe to printed or electronic catalogs to receive printed, electronic or SMS information or marketing material or during your participation in competitions.

when you visit our website through which we collect, with your explicit consent, through cookies information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the type and version of your browser, etc. λπ. 

VI. Minimize, save and delete your data.

The Company will always claim your minimum required personal data to connect to our online platforms and services, to connect to our online platforms and services, to purchase products, to communicate through websites with other users or to receive take part in competitions and promotions.

Our Company keeps your personal data only for as long as it is required by the contractual terms of each service, in combination with the current legislation, based on the respective purpose of processing, while then it anonymizes or destroys them. You can ask us and find out what data we collect about you and correct or delete it by completing a relevant application that we have available, unless their maintenance is required by law for tax, evidentiary or judicial purposes and to prosecute illegal acts.

VII. Cookies Policy.

We consider it important to know what cookies are used on our website and the reasons why they are used. Our goal is the correct information and protection of you, but also the best experience from your visit to our website. For this reason we use cookies for the best possible operation of our website, your proper browsing, as well as for the provision of advertising content based on your interests and needs. Next, cookies are used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can solve it. The information collected by these cookies is anonymous and is used only to improve the structure and content of the website.

Our website, like all websites, uses cookies to function smoothly and to serve the maximum user.  

The Cookies used by our Company are the following:

Absolutely necessary 

The absolutely necessary cookies are essential for the proper operation of the website. These cookies allow you to browse and use the functions of the website, such as access to safe areas or use the shopping cart. These cookies do not recognize your personal identity and without them, the smooth operation of the website is not possible.

Functionality / Preferences Cookies

Functionality cookies allow the website to remember your selections such as e.g. language to provide enhanced and personalized features. They can also be used to provide services requested by the user, such as e.g. the use of social media. These cookies do not monitor your browsing activity on other websites. In case you reject these cookies, the performance and functionality of our website may be affected and your access to its content may be limited. 

Statistics Cookies 

These are cookies that utilize the way visitors use the website and are used mainly for statistical purposes and to improve the performance of a website.

Cookies Marketing 

Targeting and advertising cookies collect information about your actions on the website. The purpose is to collect information, such as the number of visitors, the number of pages viewed, etc., in order to improve the services provided to you, depending on your preferences. In the case of ads, although our site does not host ads, when you visit a third party website or social networking site that uses ads, you may see an ad related to our site and an item that you have seen while navigating to her.

When using our website, your personal data is processed by third parties, such as social networks and search engines, e.g. Google Analytics, without any involvement or control by our Company and are transmitted either inside or outside the European Economic Area, for which third parties are solely responsible. If you do not want third parties, such as Google and Facebook, you may opt out of the terms and conditions provided by the respective usage policy applicable to any third party website. Most browsers automatically accept the use of cookies, you have the ability to change the settings on your computer, choosing not to accept cookies or you are asked to accept each one separately. However, in this case, you should be aware that the range of browsing capabilities available to you on each web page as well as the user experience may be limited.

VIII. Transfer your data to service providers.

As a rule, our Company does not transmit your personal data to third parties, except when we act as intermediaries and to the extent required, in order to successfully complete your order and fulfill requests regarding the services provided by us (e.g. web hosting companies, banking companies, transport companies to which we transmit the necessary information for the execution of our contracts, etc.). Some of these companies work with our Company as external data processing partners, and therefore use the data provided to them only in accordance with the instructions we have provided. In particular, we have entered into agreements with these companies regarding security measures. To the above companies cooperating with us, we transmit the absolutely necessary personal data of our customers in order for the contract for the sale of products between us to be possible. This transmission is always done with absolute security and within the framework of the foreseen actions of the European and National law. In addition, we have signed agreements with the above third party cooperating companies for the protection of your personal data.

IX. International data transmission.

The information collected by the website will not be processed or transferred or transmitted to any third country that does not apply privacy laws.

X. Security of your personal data.

Our Company takes the appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. We aim to ensure that your personal information is transferred, stored and processed in accordance with appropriate international security standards and procedures. The Company takes all organizational and technological precautionary measures and security measures to prevent the loss, alteration or misappropriation of personal data and the process of processing personal data by the Company is carried out exclusively by its authorized personnel. Our partners who have access to the above information, use them to serve exclusively the aforementioned purposes. We process and share the information you provide to us exclusively in the ways described in this policy and with your explicit and specific consent  which you can freely and at any time revoke by contacting us.

XI. View targeted ads.

Once we have received your written consent, we may use your personal information along with other information we have collected to display ads related to your obvious preferences on our website or any other website. In any case, our Company does not use automated tools to identify and evaluate your consumer profile and your general preferences with other personal information to display ads or send you personalized offers. Next, we do not share your personal information with third parties, so that they may send you relevant ads, unless you have expressly provided your written consent to them. If you wish us to stop sending you updates or offers, you can send us a request via email at:

XII. Links to third party websites.

Our Company Website may contain links that lead to other websites of third parties, independent bodies, such as transfer service providers, payment service providers, etc., which are operated and maintained exclusively by them and which are not controlled by our Company, According to the above. Therefore, our Company bears absolutely no responsibility for the content, actions or policies of these websites. We urge you to read the relevant data protection policies on the websites you visit, as they may differ significantly from ours.

XIIΙ. Contact for questions and comments.

If you have any questions or comments regarding this Privacy Policy, please email us at:

XIV. Validity of security policy and protection of personal data.

This policy was published by the Company on 9/9/2021 and is subject to periodic improvement and revision.